Experience

Direct Energy

Manager of IT Production Support - North American Home Service

Jan 2017 - Present

Houston, Texas


Management of Applications and Infrastructure Production Support for Microsoft Dynamics AX ERP and Microsoft Dynamics 365.

Additional responsibilities include:

  • Oversight and management of the outsourced vendor(s) contractual commitments as well as Direct Energy's contractual commitments to the vendor(s).
  • Management of ~70 internal and vendor resources.
  • Oversight, management, and reporting of the overall IT operating budget.
  • Owning and managing the process for business and franchise prioritization and reporting for all minor enhancements, reports, and bug fixes for the Microsoft Dynamics AX ERP platform.
  • Establish entry criteria for and management of code deployment of all production support environments.
  • Establish and enhance relevant support and maintenance policies and processes.
  • Reporting of vendor performance in conjunction with all SLA's, OLA's and contractual obligations.
  • Vendor governance across all vendor OLA's / partners.
  • Support large scale projects in collaboration with PMO, BA, Architecture & Development teams.
  • Asset management of all infrastructure and licensing.

Manager of IT Operations

Feb 2006 - Feb 2017

Sarasota, Florida


Management of IT Operations for the Clockwork Franchise and Annuties groups.

Additional responsibilities included:

  • Manage and mentor a team of 14 It Professionals
  • Implement and Oversee Service Desk Operations
  • Implement and Manage Infrastructure team
  • Implement and Manage Development team
  • Suggest and implement technology road map

This was the IT operations management for Clockworh Home Services
Which was acquired by Direct Energy in 2010. I began my role with Clockwork in Frb 2006.




Clockwork Home Services

Manager of IT Operations

Feb 2006 - Feb 2010

Sarasota, Florida

Management of Applications and Infrastructure Production Support.

Additional responsibilities included:

  • Responsible for building and maintaining a complete and functional IT department to support the Clockwork Home Services corporate office and all remote offices.
  • Implemented and managed an in-house Help Desk to serve a user base of 1,500 users.
  • Planed, organized, implemented, and managed the infrastructure needed to integrate and streamline support for a growth by acquisition company with many disparate functions and geographically diverse operating centers.
  • Designed, developed, and implemented policies and procedures necessary to mitigate risks and satisfy ITGC audit requirements.
  • Ensured security of data, network access and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy Managed staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
  • Identify problematic areas and implement strategic solutions in time Internally audited and assessed systems and communicated the outcomes to senior management. Preserved and tracked assets.
  • Managed information security and control structures Developed and managed annual IT operating budget for the Clockwork Corporate office and 15 remote offices.
  • Oversaw planning and project management for IT projects.
  • Worked with the business groups to help them coordinate their needs and assess systems that would meet business needs.
  • Acted as the IT lead for the IT portion of all acquisitions and divestitures.
  • Designed and implemented a geographically remote data center capable of providing full redundancy for business operations in the event of a disaster in the Clockwork Corporate office.


CHE Associates, inc

Technologist / Network Engineer

2001 - 2006

New Jersey


Management of IT Operations for CHE customers

Additional responsibilities included:

  • Evaluated, designed, purchased, installed, tested and configured networking hardware, servers, and workstations
  • Supervised web developers
  • Oversaw security in development for web design
  • Oversaw backend database development and integration to web applications
  • Managed day to day IT operations for clients


AT&T

Automation Data Prototype Consultant

2002 - 2003

Piscataway, New Jersey

  • Defined rules of an automated Test Engine for customer T1 private line, Frame Relay, and ATM circuits.
  • Performed testing of customers circuits.
  • Coordinated H2H testing where required .
  • Worked directly with AT&T data customers to help resolve their issues.


World Fuel Services

Remote MIS Support / LAN Administrtor

1999 - 2001

Teaneck, New Jersey

  • Oversaw and maintained 5 segments of the corporate WAN
  • Supported Mixed environment of Novell and Microsoft Servers.
  • Provided access controls and account maintenance for local and remote users.
  • Provided both local and remote desktop support.


Harley Tool & Machine

Production Manager

1995 - 1999

Bogota, New Jersey


Manager of Production for a small manufacturing / Job Shop facility.

Additional responsibilities included:

  • Directing and coordinating the manufacturing efforts.
  • Ensuring a safe, efficient, and profitable operation.
  • Provided access controls and account maintenance for local and remote users.
  • Oversaw Setup and Production flow through.
  • Scheduling of jobs
  • Sales and purchase of materials
  • Coordinated maintenance and equipment repairs.
  • Implemented continuing improvements

Underwater Technologies, inc

Electronics Technician and Small Salvage Diver

1993 - 1995

Key West, Florida

  • Instalation and Repair of Electronic communication Equipment
  • Lite salvage diving


U.S. Navy

FC / Electronics

1989 - 1993

Key West, Florida

Managed Weapons Control Systems

Additional responsibilities included:

  • Responsible for operating, managing and maintaining the weapons control computer, interfaces, and consoles onboard ship.
    • Additional collateral duties:
    • Helmsman, I maned the helm for sea and anchor details, replenishments-at-sea, restricted waters, or when pulling in and out of a port.